Overall, an excellent visit. Highlight was the amazing staff! Everyone was so friendly in every aspect of our stay, going above and beyond. Special shout outs go to Jhonny and Miguel as the main pool, Sarah in the lobby lounge and Hailey and Manuela in the sports bar. We did not have a butler but our friends did, and Alex was so helpful in taking care of us as well! Finally, Jesus who led the rum and cigar tasting was a blast!
Restaurants were easy to get into every night. No reservations were needed, even at peak hours like 7-8pm. Favorites were the birria tacos at Mexican, filet at French and garlic shrimp at Mediterranean. Hibachi was not good at all! Beef was terrible, sushi was hard. Sprots bar food was on point. Onion rings were the best! Pizza and cheese sticks were also great.
I loved the sports bar and lobby lounge. Pools were never crowded but could have used some more activities, or at least some call outs to the activities (there is one board in the main area that gives you a list of events.
BIGGEST gripe - upon arrival, we were told we got an upgrade from our junior suite pool view to a ground floor junior suite with a swim up pool. WE WERE FACING THEIR NEW CONSTRUCTION THOUGH! 9am the jack hammers went off as well as the pounding all day. We are not "stay in the room" people but I do like to relax in the AM which wasn't happening. Wife didnt feel comfortable swimming at room do to so many workers looking down or driving by. This was not an upgrade!
